DDEX ACKs now supported by Labelcamp

by Labelcamp Team

Learn More
Features 30/04/2024
After a product has been delivered to the DSPs, some of them will return an ACK message on the server, as a log of success or error when attempting to ingest the content. Labelcamp now reads and stores ACKs where available, enhancing the delivery flow – which is especially useful when problems arise!

When music content is shared in the supply chain between music distributors and streaming platforms, DDEX ACKs play a crucial role in ensuring the reliability and integrity of the data exchange.
 
When one party (the distributor) sends data to another party (a DSP), the receiving party sends back an ACK message to acknowledge that the data has been received and processed successfully. This acknowledgment helps the sender to know that their data was received correctly and that any subsequent actions can proceed with confidence.
 
DDEX ACKs help prevent errors and miscommunications that could arise during data transmission. They give visibility over what happens after deliveries are complete and are an efficient way to communicate between the distributor and the DSP as part of the process.
 
Indeed, after a delivery is completed, each time an ACK is made available on the DSP’s server, Labelcamp will read its status, looking for any error in the ingestion process that was reported by the platform. In such a case, the application will store the message, warn the user and provide access to the full ACK, allowing him/her to solve the problem.
 
Note that, currently, Labelcamp only ingests ACKs from a selection of DSPs, but more platforms should be added to the list soon. 
 
If you’re already a Labelcamp user, do not hesitate to contact our support team if you want to know more about this feature!

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